Часто задаваемые вопросы

What is CryptoRoyal Exchange?

CryptoRoyal Exchange is a service for exchanging cryptocurrencies, fiat currencies, and cash. The platform allows users to quickly create an exchange order and also offers special terms for large transactions and bulk payouts.

What exchanges are available on the website?

The website offers a variety of exchange directions. Users select the currency they want to send and the currency they want to receive, after which the system displays the available exchange pair and the applicable order terms.

How do I make an exchange?

To make an exchange, select the desired exchange direction, enter the amount, provide the required contact details, and confirm that you agree to the service rules. The order will then be submitted for processing.

What information is required when creating an order?

When creating an order, the website requests contact details, including an email address and Telegram username. This information is required so that we can contact the client regarding the processing of the exchange.

Are transactions subject to AML checks?

Yes, transactions are subject to AML checks. This is a standard measure designed to improve exchange security and ensure compliance with the service's internal rules. If a transaction is identified as having a high AML risk, the cryptocurrency is returned to the client.

How long does it take to process an order?

Orders are actively processed every day from 08:00 to 22:00. The average order processing time is 120–240 minutes. The guaranteed time for sending funds for EUR exchange directions is up to 24 hours.

What are the customer support working hours?

Customer support is available every day from 08:00 to 00:00. If a client has any questions regarding an order, they can contact the support team during these hours.

Are special terms available for large amounts?

Yes, the service offers individual terms for large exchanges and bulk payouts. These may include a personalized exchange rate, higher limits, and more convenient transaction support.

Can I receive a personalized exchange rate?

Yes, a personalized exchange rate may be arranged for large transactions and regular clients.

Is the service suitable for bulk payouts?

Yes, the service handles not only standard exchanges but also large and bulk payouts. Individual terms may be arranged for such transactions.

Is there a feedback form for complaints and suggestions?

Yes, the website has a dedicated «Write to the Director» form. It can be used to submit a complaint, suggestion, review, or report a disputed situation.

Where can I find service news?

The website has a News section where service updates and other relevant information are published.

Are customer reviews available on the website?

Yes, customer reviews are available on the website. They allow visitors to learn more about clients' experiences with processing speed, ease of use, and the quality of customer support.

Do I need to agree to the website rules before making an exchange?

Yes, when creating an order, the user confirms their agreement with the User Agreement, the personal data processing terms, and the AML check requirements.

Why should I choose CryptoRoyal Exchange?

The service focuses on convenience, customer support, daily order processing, large transactions, and the availability of individual terms for clients. We also offer some of the most competitive exchange rates on the market.