Important Information Before You Exchange
🔐 Secure Request Processing
All payments undergo an AML (Anti-Money Laundering) check. Should a transaction require further clarification, we will reach out to you and guide you through the verification process. Our team has extensive practical experience in handling such cases, ensuring that clients complete the verification correctly, without unnecessary delays, and with full support from our team.
📄 Transparent Terms with No Hidden Surprises The exchange rate is locked at the moment your request is created. Before sending any funds, please carefully verify the payment details and review the guidelines for sending cryptocurrency.
🤝 Full Support Throughout the Exchange Process We are committed to a client-focused approach; we seek reasonable solutions in every situation and strive to resolve any issues in a manner that is as fair and comfortable for the client as possible.
💬 Prompt and Professional Support If you have any questions regarding your request, the status of your exchange, or the terms of the transaction, please feel free to contact our support team—we will respond quickly and provide professional assistance. Our support team is available to handle your inquiries daily from 8:00 to 00:00 (Kyiv time).
Required number of network confirmations for funds to be credited: 20
The exchange rate is determined based on data from the Binance exchange, inclusive of our service fee.
⏱ Processing time. On average, a request takes about 2 hours to complete from the moment it enters the processing stage.
The actual timeframe may vary depending on current workload, the specifics of the chosen bank, the speed of transaction confirmation, and technical factors related to payment systems.
⚠️ Important: While a request is being processed, you must not transfer funds out of the "Envelope" (account/vault), close it, or change its settings. Doing so may cause delays or prevent the transaction from being completed.
🧾 Transaction receipts. Receipts for completed transactions are available upon request for use in disputed or non-standard situations.
🏦 Bank requirements
Monobank
Only the Monobank "Black" card is supported. "White" and Platinum cards are not supported.
To carry out a transaction, you must provide:
- your Monobank API token;
- your "Black" card number.
An operator will provide you with a personal link to obtain your API token.
PUMB
You must provide:
- your card number;
- a QR code for topping up the card.
The QR code can be generated within the PUMB app:
"Top up card" ("Пополнить карту") → "Via QR code."
OTP Bank
You must provide:
- the "Kupi" (Buy) QR code;
- the number of the corresponding "Kupi" (Buy) card.
PrivatBank
You must provide:
- the "Envelope" (Konvert) QR code;
- the number of the "Envelope" (Konvert) card.