Important Information Before You Exchange
🔐 Secure Request Processing
All payments undergo an AML (Anti-Money Laundering) check. Should a transaction require further clarification, we will reach out to you and guide you through the verification process. Our team has extensive practical experience in handling such cases, ensuring that clients complete the verification correctly, without unnecessary delays, and with full support from our team.
📄 Transparent Terms with No Hidden Surprises The exchange rate is locked at the moment your request is created. Before sending any funds, please carefully verify the payment details and review the guidelines for sending cryptocurrency.
🤝 Full Support Throughout the Exchange Process We are committed to a client-focused approach; we seek reasonable solutions in every situation and strive to resolve any issues in a manner that is as fair and comfortable for the client as possible.
💬 Prompt and Professional Support If you have any questions regarding your request, the status of your exchange, or the terms of the transaction, please feel free to contact our support team—we will respond quickly and provide professional assistance. Our support team is available to handle your inquiries daily from 8:00 to 00:00 (Kyiv time).
Required number of network confirmations for funds to be credited: 20
The exchange rate is determined based on data from the Binance exchange, inclusive of our service fee.
- ⚙️ Processing Method: Exchanges are processed semi-automatically with the involvement of an operator. We recommend checking the operator's current status before creating an order.
- 💱 Rate Fixing: The exchange rate is fixed once the funds have been received at our payment details.
- 📊 Amount Adjustment: The final exchange amount may vary depending on the current market rate. Permissible deviations are calculated based on the parser update interval, which ranges from 1 to 3 minutes.
- 🕒 Crediting Time: If the operator's status is Online, order processing and payout usually take up to 90 minutes. In some cases, crediting may be subject to banking procedures and take up to 3 business days.
- 🛡️ AML Verification: Every transaction is automatically screened for compliance with AML requirements. If an elevated risk level or links to illegitimate sources of funds are identified, identity verification may be required.