Important before exchange
🔐 Secure application processing All payments are AML-checked. If the transaction requires additional clarification, we will contact you and accompany the verification process. Our team has practical experience in dealing with such cases and helps clients pass the check correctly, without unreasonable delays and with full support.
📄 Transparent conditions without hidden surprises The course is fixed when creating an application. Before sending funds, we recommend carefully checking the details and familiarizing yourself with the rules for sending cryptocurrency.
⚙️ Clear application processing procedure Applications are processed semi-automatically. During working hours, most applications are processed quickly, the average processing time is 120-240 minutes. In the evening and at night, the processing of individual applications may take longer.
💬 Operational and professional support If you have any questions about the application, the status of the exchange or the conditions of the operation, you can always contact the support service — we will respond quickly and provide professional assistance. The support service promptly responds to requests daily from 8:00 a.m. to 8:00 p.m. Kyiv time.
💶Requests for the purchase of euros are usually processed within a few hours, with a guaranteed completion time of up to 24 hours.
🏦In some cases, European banks may conduct additional compliance verification of the transfer.
⏳The period of such verification can range from 1 to 3 business days, and for in-depth verification, 10-14 business days. These terms are determined by the bank and do not depend on our service.
🤝For our part, we accompany the client at all stages and promptly inform them about the status of the transfer.