Important information before you exchange
🔐 Secure transaction processing
All payments undergo an AML (Anti-Money Laundering) check. Should a transaction require further clarification, we will reach out to you and guide you through the verification process. Our team has extensive practical experience in handling such cases, ensuring that clients complete the verification correctly and without unnecessary delays, with full support from our team.
📄 Transparent terms with no hidden surprises Given the volatile nature of cryptocurrencies, the exchange rate is locked at the moment we receive your funds. Before sending any funds, please carefully verify the payment details and review our guidelines for sending cryptocurrency.
🤝 Full support throughout the exchange process We are committed to a client-focused approach; we seek reasonable solutions in every situation and strive to resolve any issues in a manner that is as fair and comfortable for the client as possible.
💬 Prompt and professional support If you have any questions regarding your transaction, its status, or the terms of the exchange, please feel free to contact our support team—we will respond quickly and provide professional assistance. Our support team is available daily from 8:00 to 00:00 (Kyiv time).
Required number of network confirmations for funds to be credited: 6
The exchange rate is determined based on data from the Binance exchange, inclusive of our service fee.
⚙️Requests are processed in a semi-automated manner. During business hours, most requests are handled promptly, with an average processing time of 120-240 minutes. In the evening and nighttime hours, the processing of certain requests may take longer.