Important information before exchanging
🔐 Secure request processing All payments undergo AML screening. If a transaction requires further clarification, we will contact you and guide you through the verification process. Our team has practical experience handling such cases and helps clients complete verification correctly, without unnecessary delays, while providing full support throughout.
📄 Transparent terms with no hidden surprises Since the coin is volatile, the exchange rate is locked in at the moment we receive your funds. Before sending funds, we recommend carefully checking the payment details and reviewing the cryptocurrency transfer guidelines.
⚙️ Clear request processing procedure Requests are processed in semi-automated mode. During business hours, most requests are completed promptly, with an average processing time of 120–240 minutes. In the evening and at night, processing certain requests may take longer.
🤝 Client support at every stage of the exchange We take a client-oriented approach, seeking reasonable solutions for every situation and striving to resolve any issues in a manner that is fair and convenient for the client.
💬 Prompt and professional support If you have questions regarding your request, the exchange status, or the transaction terms, you can always contact our support team—we will respond quickly and provide professional assistance. Our support team responds promptly every day from 8:00 AM to 12:00 AM (Kyiv time).
Important before exchange
🔐 Secure application processing All payments are AML-checked. If the transaction requires additional clarification, we will contact you and accompany the verification process. Our team has practical experience in dealing with such cases and helps clients pass the check correctly, without unreasonable delays and with full support.
📄 Transparent conditions without hidden surprises The course is fixed when creating an application. Before sending funds, we recommend carefully checking the details and familiarizing yourself with the rules for sending cryptocurrency.
⚙️ Clear application processing procedure Applications are processed semi-automatically. During working hours, most applications are processed quickly, the average processing time is 120-240 minutes. In the evening and at night, the processing of individual applications may take longer.
💬 Operational and professional support If you have any questions about the application, the status of the exchange or the conditions of the operation, you can always contact the support service — we will respond quickly and provide professional assistance. The support service promptly responds to requests daily from 8:00 a.m. to 00:00 p.m. Kyiv time.