Important information before you exchange
🔐 Secure transaction processing
All payments undergo an AML (Anti-Money Laundering) check. Should a transaction require further clarification, we will reach out to you and guide you through the verification process. Our team has extensive practical experience in handling such cases, ensuring that clients complete the verification correctly and without unnecessary delays, with full support from our team.
📄 Transparent terms with no hidden surprises Given the volatile nature of cryptocurrencies, the exchange rate is locked at the moment we receive your funds. Before sending any funds, please carefully verify the payment details and review our guidelines for sending cryptocurrency.
🤝 Full support throughout the exchange process We are committed to a client-focused approach; we seek reasonable solutions in every situation and strive to resolve any issues in a manner that is as fair and comfortable for the client as possible.
💬 Prompt and professional support If you have any questions regarding your transaction, its status, or the terms of the exchange, please feel free to contact our support team—we will respond quickly and provide professional assistance. Our support team is available daily from 8:00 to 00:00 (Kyiv time).
Required number of network confirmations for funds to be credited: 2
The exchange rate is determined based on data from the Binance exchange, inclusive of our service fee.
- ⚙️ Processing Method: Exchanges are processed semi-automatically with the involvement of an operator. We recommend checking the operator's current status before placing an order.
- 💱 Rate Fixing: The exchange rate is fixed once the funds have been received at our payment details.
- 📊 Amount Adjustment: The final exchange amount may vary slightly depending on the current market rate. Permissible deviations are calculated based on the parser update interval of 1–3 minutes.
- 🕒 Payout Time: If the operator's status is Online, the payout is usually completed within 7 hours. In some cases, the transfer may be split into several transactions.
- 🛡️ AML Verification: Every transaction is automatically screened for compliance with AML requirements. If a high risk level or links to illegitimate sources of funds are detected, identity verification may be required.
⚙️ Requests are processed in a semi-automated mode. During business hours, most requests are processed promptly, with an average processing time of 2 to 24 hours. In the evening and at night, processing some requests may take longer.
💵 A request can be paid for in multiple transactions.